Shipping policy
🚚 Shipping Policy
Sarah's Mystery
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📦 Order Processing Time
All orders are processed within 3 to 7 business days, excluding weekends and holidays.
This processing time does not apply to Kickstarter orders, which are subject to their own production and delivery timelines.
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🌍 Shipping Methods
We work with a variety of trusted shipping partners to ensure your order reaches you safely, including:
Canada Post, UPS, FedEx, Purolator, International Postal Services, and other reliable carriers depending on your location.
Shipping method is selected based on availability, destination, and service efficiency at the time of shipment.
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⏱️ Estimated Delivery Times
Delivery times may vary significantly depending on the destination. We do not guarantee exact delivery dates in order to avoid false expectations.
Estimated time frames:
Québec: 3 to 7 business days
USA: 2 weeks to 30 days
International: 1 month to 45 days
Once your order has shipped, a tracking number will be provided whenever available.
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❗ Lost or Damaged Packages
Sarah's Mystery is not responsible for any packages that are lost, delayed, or damaged during transit. Once an order is handed to the shipping carrier, liability transfers to the postal service.
If your package is missing or arrives damaged, please contact the shipping carrier directly with your tracking number. If you need assistance locating your tracking info, feel free to email us at:
📩 Info@sarahsmystery.com