Refund policy
🔁 Return & Refund Policy
Sarah’s Mystery
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📦 Returns
We offer a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return:
✅ Your item must be in the same condition as received
✅ Unworn or unused
✅ With original tags and packaging
✅ You must provide a receipt or proof of purchase
✅ The item must have been purchased at full price
🛑 We do not accept returns on discounted, pre-order or sale items.
To request a return, contact us at: Info@sarahsmystery.com
If your return is approved, we will send you a return shipping label and detailed instructions.
Items sent back to us without requesting a return first will not be accepted.
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❗ Damages & Issues
Please inspect your order upon reception and contact us within 5 days if the item is damaged, defective, or incorrect, so we can evaluate the issue and make it right.
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🚫 Non-Returnable Items
We do not accept returns on:
Discounted or sale items
Gift cards
If you’re unsure whether your item is eligible, feel free to reach out before purchasing.
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🔄 Exchanges
The fastest way to get what you want is to return the item (if eligible) and place a separate order for the new one.
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🇪🇺 European Union Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must still be unused, with tags, in their original packaging, and purchased at full price.
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💳 Refunds
Once your return is received and inspected, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note: Your bank or card issuer may take longer to process and post the refund.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, contact us at: Info@sarahsmystery.com
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🇪🇺 Additional Information for Customers in the European Union
The following provisions apply only to orders delivered to customers located in the European Union (EU) and supplement the general Return & Refund Policy above.
Right of Withdrawal
Under EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.
To exercise this right, you must notify us by email at Info@sarahsmystery.com before the 14-day withdrawal period expires.
Returned items must be:
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unused and unworn;
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in their original condition;
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with all original tags attached;
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in their original packaging;
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accompanied by proof of purchase.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, the customer is responsible for the cost of returning the item.
Refund Processing
Once the returned item has been received and inspected, eligible refunds will be issued to the original payment method within 14 days.
Original standard shipping charges paid at checkout will also be refunded where required under applicable EU consumer protection laws. Any additional shipping costs resulting from the customer's choice of a delivery method other than our standard shipping option are non-refundable.
Exceptions
The EU right of withdrawal does not apply where exclusions are permitted by applicable law, including but not limited to:
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gift cards;
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personalized or custom-made products;
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products that have been worn, used, damaged, or altered after delivery.
These provisions apply only where required under applicable European Union consumer protection legislation and do not affect the return policy applicable in other countries.