Refund policy

🔁 Return & Refund Policy

Sarah’s Mystery

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📦 Returns

We offer a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return:
✅ Your item must be in the same condition as received
✅ Unworn or unused
✅ With original tags and packaging
✅ You must provide a receipt or proof of purchase
✅ The item must have been purchased at full price

🛑 We do not accept returns on discounted, pre-order or sale items.

To request a return, contact us at: Info@sarahsmystery.com

If your return is approved, we will send you a return shipping label and detailed instructions.
Items sent back to us without requesting a return first will not be accepted.

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❗ Damages & Issues

Please inspect your order upon reception and contact us within 5 days if the item is damaged, defective, or incorrect, so we can evaluate the issue and make it right.

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🚫 Non-Returnable Items

We do not accept returns on:

Discounted or sale items

Gift cards

If you’re unsure whether your item is eligible, feel free to reach out before purchasing.

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🔄 Exchanges

The fastest way to get what you want is to return the item (if eligible) and place a separate order for the new one.

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🇪🇺 European Union Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must still be unused, with tags, in their original packaging, and purchased at full price.

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💳 Refunds

Once your return is received and inspected, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note: Your bank or card issuer may take longer to process and post the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, contact us at: Info@sarahsmystery.com